Course and Assessment information


To complete this nationally accredited course, you must prove your competency by completing the assessment at the end of each module the course.

The assessment will take place predominantly online with multiple choice questions and you will be advised if you are competent (pass) as you proceed through the modules, you will need to answer each question correctly before you are able to move on to the next module.

The final module of the course requires you to answer several short answer questions which should be answered in your own words. You will also be required to upload a short audio file of yourself simulating refusal of service.

Audio assessment requirement

To complete this assessment you will need:

  • A smart phone, tablet device or computer with audio capture capabilities.
  • A working internet connection and email account.
  • A phone for the purpose of assessment support and troubleshooting.

You can record and upload a short audio of your answer using either a smart phone application or a Desktop computer microphone or recording application.

Useful Tips

If you are completing on a desktop computer with no audio recording capabilities, audio recording files can be made on a smart phone or tablet device and then be emailed to an account for download on the desktop computer. Using the available upload tool in the training course, search and locate the file you have saved and upload for assessment.

If using a smart phone or tablet, a recording application such as Voice Memos for Apple devices, or for Android devices. Name the file and save in a location for upload using the upload tool in the training course.



If you are still experiencing issues or require further support, please don’t hesitate to contact our support team on 9321 7701 or via email at [email protected]


Your RSA Certificate will be e-mailed to you upon successful assessment and payment. A hard copy RSA certificate can also be mailed to you and can be selected in the payment stage.


The Australian Hotels Association WA’s Provide Responsible Service of Alcohol (SITHFAB021) course is nationally recognised and a unit from the National Training Package. Training with the AHA allows you to train with the experts. Our fully qualified training consultants have years of extensive industry experience to ensure you receive answers to your questions and knowledge specific to your venue.


Learning Outcomes

You will be able to demonstrate an understanding of:

Onsite Delivery Available. Please contact us for a quote

  • Duty of Care
  • Harm Minimisation
  • House policies
  • People it is an offence to serve
  • People to whom service may be refused
  • Physical and social effects of alcohol
  • Juveniles on licensed premises
  • Identifying someone who may be ‘drunk’ in accordance to the Liquor Control Act 1988
  • Strategies to use when refusing service and conflict resolution
  • Crowd controllers

Nominal hours:  5 hours over 1 day For more information about our responsible service of alcohol courses please call us on (08) 9321 7701.

Official Registered Training Organisation (RTO) Number 4748
The AHA WA is approved by the Australian Skills Quality Authority (ASQA)

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CRICOS information for Student VISA holders

The WA Hotels & Hospitality Association (WAHHA) is not registered with CRICOS and therefore cannot deliver Approved Manager training to individuals who hold an overseas student/study visa (Subclass 500). Please visit for more information or contact our team on 9321 7701.

AHA member photo: The Old Synagogue, Fremantle