CONFLICT RESOLUTION
As a classroom workshop or an online course, this course provides participants skills and confidence in managing challenging situations when a conflict situation arises.
Participants will learn how to effectively use conflict resolution skills and strategies to move challenging conflict situations towards a positive outcome.
MEMBER PRICE: $59
NON MEMBER PRICE: $69
ONLINE COURSE
The AHA(WA) Confliction Resolution Course can be completed online from the comfort of your own home. Upon successful completion participants will receive a Statement of Participation certificate.
Learning Outcomes:
- Understanding the main conflict resolution styles
- Effective approaches to resolving conflict
- Empathy and why it is important
- Customer focused language
- Appropriate assertiveness and how to use it
- Active listening
MEMBER PRICE: $59
NON MEMBER PRICE: $69
CLASSROOM WORKSHOP
The AHA(WA) Conflict Resolution Classroom Workshop features active group discussions and interactive role plays. Upon successful completion participants will receive a Statement of Participation certificate.
Learning Outcomes:
- Understanding the main conflict resolution styles
- Effective approaches to resolving conflict
- Empathy and why it is important
- Customer focused language
- Appropriate assertiveness and how to use it
- Active listening
- Role plays, group discussions
To register your interest Email: [email protected]
METROPOLITAN
Venue: AHA Training Centre, 38 Parliament Place West Perth
Investment: Member Price: $139, Non Member Price: $159
Onsite training at your venue available upon request, call 9321 7701 for further information.